Applying Rapid Results Approach to Local Service Delivery: Emerging Issues, Lessons and Challenges from Nairobi City Council

Applying Rapid Results Approach to Local Service Delivery.pdf 117.54 KB

Over the years, the Kenya Government has pursued wide-ranging public sector reforms to improve local service delivery, but little has been achieved due to lack of a wide-ranging decentralization policy and institutional framework. To precipitate the reform process, the Rapid Results Approach (RRA), commonly used to turn around the fortunes of private sector organizations, was recently introduced thorough out the public sector, including local authorities. This paper critically analyzes the efficacy of the Rapid Results Initiative methodology in local service delivery using Nairobi City Council as a prototype; highlighting the success stories, pitfalls and challenges. The analysis are based on the findings obtained using current literature on the subject matter, the author’s experience and anecdotal evidence from the council staff, councillors and other stakeholders. On the basis of the analysis, the paper draws the main conclusions and policy advice on what could be considered critical for further debate, highlighting issues that could be raised to improve the practice of RRI. It is hoped that the key messages presented here will help scholars and practitioners of reform to re-think envisaged replication of RRI to the rest of LAs.

Site Web (URL): http://www.mdpafrica.org.zw/journals/vol1-2/Applying%20Rapid%20Results%20Approach%20to%20Local%20Service%20Delivery.pdf

Auteur(s): Mark Osiche