Management for QualityThis case study on the Santa Rosa Health Center includes a component describing how the Center developed and refined its mission and vision.
Website (URL): http://erc.msh.org/quality/example/example1.cfm
Managing for Quality is a collaborative effort between Management Sciences for Health and UNICEF to develop a practical, useful and interactive resource that managers can use to improve quality in the many different types of health and family planning programs in which they work. Sustainable quality improvement is driven by a focus on the user. To enhance the user's experience of an organization's services, a three-pronged strategy should be employed -- one emphasizing problem solving, team building and managing the process of quality improvement.
Bringing it all together is the case study on the Santa Rosa Health Center. Follow Mrs. Alvarez, the Health Center director, as she leads her team of staff and users through the complete quality improvement process in a clear and easy-to-follow illustration of how to integrate all the topics, concepts and tools presented on this site.
Topics covered include:
- Getting started (Establishing a quality improvement team; Creating the vision statement; Defining the mission statement)
- Developing a strategic plan;
- Identifying the problem;
- Describing the problem
- Analyzing the problem
- Planning the solution -Implementing the solution
- Monitoring and evaluating the solution