The abstract concept of “government performance” can only be an effective tool in public debate when there are concrete statistics measuring performance and benchmarks against which current indicators can be compared.

Public Services Delivery offers a comprehensive view of government performance measurement. The first part examines systems or frameworks for measuring the performance of government at the national level and at local levels of government. The second part of the book focuses on particular sectors that form the core of essential government services: health, education, welfare, waste disposal, and infrastructure.

This book provides powerful tools to: a) development practitioners to evaluate projects, b) to policymakers to reform their government’s policies, and c) to public interest groups that wish to pressure their government for improvements in government services.